In this conversation, Susannah will be sharing some of her ideas about her Functional Fluency model – what it is, key aspects of how she created it and ways in which it can be used. She says, “Functional Fluency is a way to put ‘I’m OK – You’re OK’ into action to create mutual benefit. I believe people can learn to choose their behaviour and that this makes a huge difference to how they relate to others (and themselves). The FF model offers a menu for choosing how to behave, moment by moment.

‘It ain’t what you do – it’s the way that you do it – the functionally fluent way’.”

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